Important Booking Information
♥ Our rates are charged in EURO per apartment per night. Number of guests depends on the apartment.
♥ Additional beds available at an extra charge.
♥ Local tax of EUR 2.- (increase to EURO 3.50 as of 01. 12. 2023) per person per day charged separately. (except all children under the age of 15)
Final Cleaning Charge
Offering our guests a sparkling clean apartment upon arrival is one of our most important endeavours, that is why we charge a final cleaning charge of between EUR 40.- to EUR 60.- per apartment (depending on size).
Pets
Unfortunately, pets are not allowed in our accommodation.
Payment Options
♥ Please pay the entire bill in cash during your stay.
♥ We don't accept any credit cards.
♥ Payments are only accepted in EURO currency.
♥ The down payment for the booking is to be transferred into our bank account to secure the reservation. (Bank details forwarded with the offer/reservation.)
♥ Other payment options only upon request.
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Regular cancellation conditions
Our cancellation conditions are valid according to the general terms and conditions of the Austrian Hotel Industry.
♥ From 3 months to 1 month before arrival you will be charged 40 % of the travel price.
♥ From 1 month to 1 week before arrival, the cancellation fee is 70 % of the travel price.
♥ In the event of cancellation within the last week before arrival, we will charge you 90 % of the tour price.
♥ In case of early departure, 100 % will be charged.
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Right of withdrawal
The right of withdrawal according to §18 para. 1 line 10 FAGG does not apply, instead the general terms and conditions of the Austrian Hotel Industry apply.
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Current - COVID-19 Cancellation in case of border closures, official closure of accommodation facilities, lockdown
♥ Cancellations free of charge are possible at any time if
- border closures occur and you are unable to enter the province of Tyrol/Alpbachtal as a result
- accommodation establishments are officially closed by the Austrian Federal Government
- there is a renewed lockdown in the province of Tyrol/Alpbachtal
♥ You can easily and unbureaucratically rebook your holiday with us at Moahof for another desired period.
♥ The value of your deposit is retained in the form of vouchers or will be refunded to you immediately on request.
In the event of border closures by the government during your holiday, you can of course leave at any time and the remaining booked days will be cancelled free of charge.
Important: As soon as the measures have been lifted and unrestricted travel is possible, or you unfortunately
have to cancel your holiday with us at Moahof for another reason, our regular cancellation conditions apply.
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Travel insurance – now also covers COVID-19!
Even if you are already looking forward to your holiday with us, unfortunately something unforeseen can always come up.
To save you unnecessary costs in the event of cancellation, we recommend that you take out hotel cancellation insurance.
♥ Hotelstorno Puls or the comprehensive ♥ Hotelstorno Premium insurance.
♥ All-round protection in the event of travel cancellation & interruption.
♥ Inform and calculate now.
♥ Easy to take out online.
Details: Euroäische Reiseversicherung